My 8K gives you one place that holds everything: the details your telly needs, who else in the house can watch, when it runs out, and a message box that reaches a real person. If you are not the technical one at home, this is the one built for you.
We put this first because it is the bit people worry about. There is no waiting for somebody to read an email, no software to understand, and nothing that can go permanently wrong. If a step does not go the way it reads here, message us and we will get you through it.
Start mine nowPick a length that suits you and say how many people should be able to watch at once. That is genuinely the whole decision. Everything else on the form has a sensible answer already filled in.
The card box is handled by the gateway, not by us, and your bank confirms it is really you. Nothing renews on its own afterwards, so there is no date in the future where money leaves your account by surprise.
The next screen shows your server address, your username and your password, with a copy button beside each one. The same details are emailed to you at that moment so they are never only in one place.
Open the guide for whatever you are using and follow it in order. If a step does not look like the picture in front of you, message us from your account and somebody will get you past it.
These are the parts of the service people actually mention to us afterwards, written plainly rather than dressed up.
Nobody sets your account up by hand, so nobody has to be awake to do it. The moment your payment clears, your line is made and your details are on the screen in front of you and in your inbox. Order at midnight and it still works at midnight.
The big screen in the living room, the small one in the kitchen, a tablet in bed. Choose how many people should be able to watch at the same time and each gets their own separate login, so nobody knocks anyone else off part way through something.
A renewal adds time to the line you already have. Same server, same username, same password. You do not touch a single setting on any device, and whatever was left on the old date is carried over rather than thrown away.
Message us from inside your account and it lands with someone who can actually look at your line and fix it. You will get a reply written by a human being, usually the same day, and you can read the whole conversation back later.
Every account carries the full line-up. At checkout you say which part of the world you watch most, and those groups sit at the top of your list instead of somewhere past everything else. Change your mind later and we will reorder it for nothing.
Payment happens on a 3-D Secure page your own bank verifies. The card number never reaches us, so there is nothing here for anyone to take. We hold your name, your email and what you have ordered, and that is the lot.
Each one is written the way we would explain it to a friend on the phone, with the awkward step called out rather than skipped over. Pick yours and follow it in order.
Every length gets exactly the same service. The only decision is how far ahead you want to pay, and paying further ahead costs less per month.
About two minutes. The line is made automatically when the payment clears rather than by somebody reading an email in the morning, so the time of day makes no difference. Your server address, username and password appear on screen and arrive by email at the same moment. If your bank holds the payment back for an extra check, the account is created the second that check passes and the email still arrives on its own.
Sign in at the account page with the email address you ordered with. Everything is there: the details for each device, what you have paid, when the subscription ends, and the messages you have sent us. Your password for the account is a nine digit number that we email you when you order, and you can change it to a different nine digits from inside your account whenever you like.
Yes, as long as you have a slot for each of them. One slot means one person watching at a time, which is fine for a single telly and frustrating for a busy house. Slots are chosen at checkout and each one comes with its own separate login, so what your daughter is watching upstairs has no effect on the football downstairs.
The line stops working on that date and nothing is taken from your card, because nothing renews automatically here. Renewing from your account extends the same line rather than creating a new one, which means every device in the house carries on exactly as it was. We send a reminder before the date so it is never a nasty surprise mid-film.
Almost certainly. If your television, stick or box can install an app that accepts an Xtream login or an M3U link, it will work, and that covers nearly everything sold in the last several years. There are written guides for Fire TV Stick, Android phones and boxes, Samsung and LG televisions, MAG and Formuler boxes, Windows computers and iPhones. If yours is not listed, tell us what it says on the back of it and we will send the steps.
No, you do not. It is simply the way your app is given your details, and it is the one we recommend to everybody. You type in a server address, a username and a password once, and the app builds its own menus from there. M3U is a single long web link that does the same job for apps that only accept a link. MAG is for set-top boxes that recognise your box by its hardware number instead of a login. Pick Xtream unless you own a MAG box.
Most first evenings go wrong in the same three places, and all three are avoidable if you do things in a sensible order. Here is the order.
Read it Your householdA slot is not a device. It is a person watching at a given moment, and that distinction is the whole reason some households find it works beautifully and others find it maddening.
Read it Your accountThe short version: nothing renews on its own, renewing changes nothing on your telly, and the only real trap is using a different email address than the one you started with.
Read itChoose a length, pay on your bank’s own secure page, and your details are on the screen in front of you. If anything looks different from the guide, message us and somebody will sort it out with you.
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